Comments on Happy Campers - Pinnacle Tents: Our Newly Redesigned Four Room Cabin Tent "The Con...

Thanks for your question about waterproofing. Man...

2011-10-24T09:41:13.701-07:00

Thanks for your question about waterproofing. Many people are not aware that solvents that are contained in insect repellents, insecticides, sunscreen, some waterproofing sprays, and any petroleum products will actually degrade or destroy the original factory waterproofing that is on the tent fabric. As such, we recommend that you not use any of these products near the tent. If any additional waterproofing is needed we recommend water based products such as Nikwax (http://nikwax.com/en-us/index.php)

Hi Kevin.I read in one of your posts that water pr...

2011-10-23T07:48:29.037-07:00

Hi Kevin.I read in one of your posts that water proofing was not needed for the 4 room condo tent.However i have bought other tents that also said wp was not needed and they leaked somewhat witch was help by treating and seam sealing myself.Not saying this tent would leak without doing so,As a fail safe would a product such as starbrite or 303 be safe to use on this tent?Also what type of seam sealer would you suggest if i decided to use it? Thanks,Umpy315

Hi Doug.I see in your tent photos what appears to ...

2011-10-04T18:33:33.295-07:00

Hi Doug.I see in your tent photos what appears to be an inflatable sofa.I have been searching on line for one like that one but cannot seem to find one like it.I was hoping you could tell me what brand this is and where i could possibly purchase one.Thanks,umpy315

Continuation of post above: Our quality control an...

2010-07-26T11:22:14.488-07:00

Continuation of post above:
Our quality control and failure statistics data from the field use of this tent and feedback from our large commercial customers clearly indicate that the many problems he stated cannot be associated with a tent in normal wear and tear usage that is set up properly. A broken frame will cause punctures in the fabric, misalignment of the tent walls straining the zippers beyond the rated capacity, and water pooling on the roof due to improper slope. The use of the new frame that we sent at great expense and effort would have eliminated all of these problems. But this customer asked us to ship him a new frame next day air, but didn’t bother to use the new frame. This customer has also stated in blog posts prior to his purchase that he bought two disappointing tents within a year prior to this and sold one and returned the other. We believe we did the right thing to immediately ship him the new frame at our expense even though it has passed the 30 day policy so that he could set up the tent properly. But we should not be responsible for his choice of continuing using the broken frame which caused all the problems he stated.
We always welcome our customer’s feedback, and take them seriously. It gives us an opportunity to discuss ideas so that issues will not arise in the future. From the above example we offer the following advice:
1. Inspect the tent immediately upon arrival to make sure there is no shipping damage and/or missing parts.
2. Become familiar with the tent by setting up the tent prior to camping instead of waiting over one month from delivery, taking the tent camping and attempting to set it up for the first time at a camp site like what this customer did.
3. Familiarize yourself with our return policy

Thanks for the comments from “oldhunter” and “Matt...

2010-07-26T11:05:08.637-07:00

Thanks for the comments from “oldhunter” and “Matthew”. Here is what happened.
1. “oldhunter” ordered our #770 for “Matthew”, and the tent was delivered on May 28th.
2. We got a call from “Matthew” at his campsite on June 29th which is over a month later stating that it was the shipping company that damaged the corners of the frame as evidenced by the broken pieces at the corner of one end. He requested us to send him a new frame.
3. We immediately opened a new tent and sent him a frame next day air early AM delivery at a shipping expense of over $200 to our company even though the frame was damaged by the shipper in transit over one month before this. Test how many companies will go through this effort and expense for customer service if a package is damaged in transit and the customer tells them over one month later. Most companies will ask you to file a claim with the shipper and after the shipper sends an inspector, takes responsibility and offers to pay for it and gets the product returned, only then will they ship a new one out. I have experienced this from other companies.
4. Customer received the new frame the day after he called, but chose to continue to use the old frame (that he said was broken) during his entire camping trip. So he left the tent set up with a broken frame almost a week which compromised the integrity of the entire tent and caused damage to other components.
5. Customer emailed and said that now that his camping vacation was done that he would return the tent and demand his money back.
We can’t process the refund based on our return policy that clearly states:
1. If the tent or camping product arrives to you in a physically damaged condition due to shipping and handling, be sure to save all the packaging so that we can file a claim with the shipper. Notify Customer Service immediately via e-mail or the toll-free number so the item can be replaced with a new tent or new parts.
2. If the item is defective, please send pictures of the defects within 30 days of receipt of the product. Once it is determined to be defective, this will be handled under our warranty. We will send replacement parts or have the product picked up at our expense and a replacement will be sent immediately.
3. If for some other reason, you are not happy with the product you ordered, you may return it within 30 days of delivery of the product for a refund of the purchase price less applicable shipping. The item must be in the original packaging just as you received it. The product shall not have been used. Request a return authorization number (RMA) via e-mail. The RMA number must be noted on the outside of the package you are returning or it will not be accepted. For your protection, use a shipper that provides a way to track your package. Full Insurance is required on all returned shipments. Buyer pays for all shipping and insurance associated with return of any product. If the item is returned simply because you do not like it you are responsible for all shipping charges including the cost of the outgoing shipping.
Continued on next post since length exceeds blog allowances.

When the tent arrives with holes in corners, zippe...

2010-07-22T19:49:51.689-07:00

When the tent arrives with holes in corners, zippers that don't function, frames that are completely destroyed and a rain fly that leaks you can not blame it one set up! The rain fly on the top sits on the frame(that is easily destroyed in shipping) and there is no way to have it not set up properly so water should not leak through it! Holes in the corner that are found before the tent is even completely staked down again has nothing to do with set up! Zippers that come apart when you are not even near them have nothing to do with set up! Zippers that come apart with the tent staked properly or not at all have nothing to do with set up! Screens that are ruined by a loose piece of Velcro that obviously came from the manufacturing process has nothing to do with set up! A rain fly that leaks onto the top of the tent under the rain fly which then leaks into the tent has nothing to do with set up! When water pools on top of the tent under the rain fly where the material is that the side support poles go through and then leaks into the inside of the tent ha nothing to do with set up! Seriously Kevin you know there were serious issues with the shipping and manufacturing of the tent in question so please don't try to blame it on set up! I have set up many many tents and not had anywhere near the issues as with this tent from the second it was taken out of the box! It caused me to waste over an hour and a half rebuilding a broken frame and to leave my vacation a day early due to all the issues mentioned previously. "But rest assured, you will not have to spend any money on missing or warranty tent parts since these are our responsibility and if these issues arise we replace them at no cost to you. We make durable tents that will stand up to normal weather conditions that are short of tornado, hurricane, whole gale force, or microburst conditions" is a completely false statement that was considered when purchasing this tent from you! this is a quote from you Kevin! This tent couldn't even handle a normal non gale force rain storm while in amongst the protection of trees, which were not even close to touching the tent(since this is your next excuse) and at a cost of $499 there should be none of these issues! I hope you do the right thing!?

Thanks for your comments but since you did not con...

2010-07-18T16:55:22.957-07:00

Thanks for your comments but since you did not contact us about a warranty and left no contact information here how can we help? This is a large and complex tent so it needs to be set up properly. We encourage everyone to consider the size and set up requirements of this cabin tent prior to purchase to make sure that it fits their application and capabilities. We have thousands of these in the field used by both consumers and commercial customers. In fact, they are used by the Red Cross and other medical organizations for portable emergency medical and triage applications so when set up properly this large cabin tent peforms admirably.

Do not buy one of these tents. If it leaks it'...

2010-07-18T16:30:21.627-07:00

Do not buy one of these tents. If it leaks it's not warranted. Frame for rain fly was broke during shipment. Lousy packaging. Then when the rains came after getting it up. The rain fly and tent leaked. Apparently no warranty after you receive the tent. Zippers also weak.

No. The tent is treated to 3000mm hydrostatic test...

2010-05-10T09:26:56.081-07:00

No. The tent is treated to 3000mm hydrostatic test and all of the exposed seams are heat seal taped.

Do I need to spray the tent with water proofing be...

2010-05-02T11:40:34.309-07:00

Do I need to spray the tent with water proofing before use?

Our four room cabin tent is 10' wide (+/- an i...

2010-05-02T11:22:02.649-07:00

Our four room cabin tent is 10' wide (+/- an inch or two due to manufacturing tolerances) the whole length of this cabin tent. The width does not narrow at the ends of the tent.

Is the foot print of this tent 10' x 24' e...

2010-04-30T23:14:33.505-07:00

Is the foot print of this tent 10' x 24' exactly? Or do the ends narrow from the middle to less then 10' at the ends?

That is a custom product. Our business is high vo...

2010-04-30T22:13:53.036-07:00

That is a custom product. Our business is high volume tent manufacturing so we cannot just make one custom tent.

Kevin, there is a green military looking tent on y...

2010-04-30T21:13:31.218-07:00

Kevin, there is a green military looking tent on your home page. What is that? And will you custom make 1 tent?

Matthew, we had a few issues about parts missing w...

2010-04-21T21:05:06.900-07:00

Matthew, we had a few issues about parts missing when tooling up this tent for the new production and have implemented new and improved inspection techniques. But rest assured, you will not have to spend any money on missing or warranty tent parts since these are our responsibility and if these issues arise we replace them at no cost to you. We make durable tents that will stand up to normal weather conditions that are short of tornado, hurricane, whole gail force, or microburst conditions. Thanks for your suggestions on future designs.

I have been shopping for a tent for over a year no...

2010-04-21T16:56:26.719-07:00

I have been shopping for a tent for over a year now. We have boughten two dissapointing tents in the last year and sold one and returned the other. I am considering this as the next tent to "try"! However I am not rich and do not want to spend money on a nice tent only to go broke buying repair parts and missing parts. So have you guys fixed the missing parts issues I have read about here? Also the bolts falling out of the frame issue? I live in Minnesota and plan to take the next tent to Northern Minnesota for the 4th and we are spending 7 days camping and I want to set up a tent and forget about it until we go to sleep! We could experience winds of tornado force, rain, sleet, hail, possibly snow, and misquitos the size of a small 2 person plane. So that being said is this the tent for my 5 member family? And yes I know its not a tornado shelter, nor do I expect it to be. But I do hope for no tears and broken poles in an up north storm. P.S. Add the front screen room and make it out of the orange and bright blue material like the prototype! That would be the icing on the cake! I hate boring colors! A nice bright yellow and flame red would be nice with black trim too! :-)

Let me start off by saying Pinnacle Tents set the ...

2010-04-21T15:46:26.052-07:00

Let me start off by saying Pinnacle Tents set the standard for buying tents and costumer service. I have been camping for many years and have yet to find a quality tent. And trust me I have had my fair share of tents that were just disappointing. Until now... The Condo is by far the Most impressive tent i have ever invested in. Size and quality. Worth every penny.

The customer service is almost unbelievable. Kevin <- Your the man. Thank you for all the help. I will promote pinnacle tents to all of my camping partners.

Excellent job.

Thanks for your comments. Due to the size of this...

2009-11-13T09:41:53.916-08:00

Thanks for your comments. Due to the size of this tent it must be well staked and guyed out for extremely windy conditions. Each of the scissors type central frame legs have the capability and should be staked to the ground. We advise all 20+ guy ropes that we supply with the tent be used at all times and especially in windy weather the awnings should be rolled up and secured to the tent since they are large and will catch the wind.

LOVE this tent, but a word of caution. We took our...

2009-11-04T08:44:54.700-08:00

LOVE this tent, but a word of caution. We took our new Condo camping a couple of weeks ago in the Oklahoma wind (30+ mph). The trade-off for a light frame is the risk of turning it into a kite. We sat outside watching the wind lift the scissor frame 2 inches off the ground. We had used metal stakes for the tent & used the plastic ones for guy-outs. One of the plastic stakes snapped, so the awning support pole fell. Still LOVE the tent. The bottom plate of the scissor frame has a small hole in it, so we plan to devise some small stake to anchor the frame itself on future trips. If you plan to camp in high winds, you may need extra measures to stay grounded.

Thanks for your nice comment and sorry about the m...

2009-08-03T09:14:39.246-07:00

Thanks for your nice comment and sorry about the missing clips. We will ask our warehouse to send you some.

I have just bough the four room cabin tent and set...

2009-07-31T12:23:29.897-07:00

I have just bough the four room cabin tent and set it up it is huge
i have camped for 25yrs and never had a tent this big. set up in our front yard to make sure okey for the trip to cape cod.
And it was so easy to set up my daughter who is 10 and niece who is 16 set it up in less then a 1/2 hr. the only thing missing was the clips (metal)that attach to the frame 3 were missing.used paper clips for now.if possible could you send me three of those or tell me how much for them. thank you
kathy truehart.easthampton,mass

Lorie, sorry to hear that and we sent them out to ...

2009-07-27T14:17:13.570-07:00

Lorie, sorry to hear that and we sent them out to you the next day for overnight delivery. Hope you were able to enjoy your trip after putting this behind you.

we were on our way to our vacation to go camping ...

2009-07-20T09:19:11.961-07:00

we were on our way to our vacation to go camping while stopping for the night our truck was broken into and several items were stolen including the zipper frame and poles to our condo tent. is ther any way we can purchase the replacement parts and have them fed exed to us at our expense? any help would be appreciated.

Thanks Grace. You guys are totally awesome! I wi...

2009-07-15T03:34:09.766-07:00

Thanks Grace. You guys are totally awesome! I will send an email when we get back from vacation so that you can ship out the bag. Thanks again.

Hi Lorie, Tried to call you, but failed. Anyway,...

2009-07-14T11:31:35.272-07:00

Hi Lorie,

Tried to call you, but failed. Anyway, if we ship out today, it will take 3 business days to get to you. Since you won't be there this Friday, we will hold off the shipment. Please send us an email upon your return so we will send it to you after.