Feel free to contribute a story or leave some feedback. We listen to your comments about our tents and enjoy stories surrounding their use. Tell us what you like and what you don't like, things to improve, what you would like to see for future tent products. This blog is our connection to you, the end user.
Wednesday, August 1, 2007
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18 comments:
I have a question. What if someone gave you an Idea on how to improve one of your tents and you found it great and used it? would you compensate them for it? and how? big C
We welcome feedback from customers that would like to see product performance improvements such as water or wind resistance, dimensions, or ventilation and we listen to that advice and adjust manufacturing to make our products better. If someone has an idea for a new design, then we will make a production quantity of tents for them and they retain the rights to the design exclusively, and they are responsible for the sale, warehousing, and marketing of their product and we will not make that design for anyone else.
I purchased a #644 Wall Tent this past winter. We used it in Ontario fishing last week. It rained torrentially 4 days in a row for as much as 14 hours at a stretch. The tent did great! Absolutely not a drop of water entered the tent. The sun broke the very last day of the trip and at 5:30 am that morning we're in the tent listening to a pack of wolves howling across the bay from the island we were camped on. Perfect ending to the trip....a dry tent and wolves howling in the near distance.
who do I contact for replacement parts such as the plastic hinge joint on screen house model #682?
Email us or call us at customerservice@camptents.com or call 877-379-8269
Is there anyway i can view your tents in the portland oregon area. They all look very nice online but nothing beats seeing them in person. If there isnt, what is your return policy if im not completly satisfied?
Thank You
Our core business is tent manufacturing in quantities for commercial customers and we have a small line of tents that we offer to our consumer customers. We do not offer our tents for sale in stores at this time so unfortunately there is nowhere to view them except at campsites across the country where you will see countless examples. We have a 30 day return policy as detailed on our website at the following link: http://camptents.com/faq.htm#Tent%20or%20Camping%20Product%20Return%20Policy
How long wold it take to get a canvas wall tent to california?
We bought a cabin tent it was listed as a three room but the tent is only a two room. this was not a big deel for our family. which is Myself wife and 4 little girls. we set out tent in the back yard first and it seemd ok with a light rain and some strong wind. we then took in caming for over a week it did great in a couple of good fall thunder storms. the set up it a little more challenging and the directions are not great but two people can do it. the fly was the worst part it realy did not exist as far as i was concerned but even with out the fly is did not leak in a light rain. i bought a tarp and some rope for the bigger storm just in case and it also helped to hold some heat on the cooler nights. over all i am happy i hope it lasts for years as planned. definatly better than a light weight tent with fiberglass poles.
Allow 5 business days for shipping to CA.
243 days until our 35th annual canoe trip. What's the status of the pop up tents? Can't wait to buy!
Thanks!
We are looking at completing the redesign of our pop up tents by late summer of 2008.
Well, I finally found the tent that I want...a Pinnacle wall 9 x 12 tent with rain fly. Unfortunately, according to their website it's out of stock. Also unfortunately, there appears to be no way to get in touch with this company and ask when it might be in stock. I can't find a phone number, and their home page appears to be out of business. If anyone out there can direct this company to a possible sale, please have them contact mark@markrossphoto.com
Mark, we are still in business and busier than ever. Our phone number is 877-379-8269 and our consumer website is www.camptents.com. All items are currently in stock. We are working on improving our commercial site at www.pinnacletents.com and that is why you haven't been able to access it. Sorry for the inconvenience.
Is the rain fly & awning on #247 also canvas? and is it one piece or two?
The rain fly on the #247 canvas cabin tent is polyester and is one piece.
I ordered a screen tent a few weeks ago. It arrived a few days later, but there was some damage during shipping. I called Pinnacle up, and the next day they shipped a replacement. I have to say that I LOVE the new tent. It is functional, adjustable, a good looking tent. Thank you, I can't wait to get out camping, and get some use out of it.
I have been waiting patiently for the new self erecting tent, but am worried i will be to late to get one agian before they sell out. Is there any type of reservation or deposit i can provide to ensure i get one in july 08?
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